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A). Return Policy
Item 1. Nature of Contract Manufacturing
Dietary supplement contract manufacturing requires a lot of merchandise purchasing. Those merchandise may never be useful to us. So, we require a 50% deposit. We will not start manufacturing until we receive the customer’s 50% deposit.
2. Cancellation and Refund
The customer can cancel their purchase order (PO) after sending their 50% deposit and are eligible for a refund depending on the following conditions: (This means both parties achieved an agreement on the customer’s PO)
2-1. If we have not purchased any PO materials yet, we will give our customer a 100% refund, minus bank service charge. No document charge and no withdraw penalty charge will be applied;
2-2. If we have purchased PO materials, but have not begun manufacturing the PO product yet, we can return PO materials to the customer. If the value of PO material is greater than the customer’s 50% deposit, the customer is responsible for paying off the balance and related shipping fee. No document handling charge, plus we will waive the handling fee;
2-3. If we have already started any of the processing, testing, blending, encapsulation, or bottling of the PO, then no refund will be allowed. The customer’s 50% deposit cannot be refunded. And, we maintain the right to claim all our costs beyond the 50% deposit.
3. Finished Product
3-1. We are a NSF GMP-registered company. If we find any quality issue with the customer’s finished product before shipping, we will re-do the customer’s finished product, and we will take care of 100% of the cost for said re-do;
3-2. If the final test of the customer’s finished product meets our specifications, the product cannot be returned. Our final test of the finished product is performed by a certified third-party lab with ISO/IEC 17025 certification.
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